This statement relates to our privacy practices in connection with this website. We are not responsible for the content or privacy practices of other websites. Any external links to other websites are clearly identifiable as such. Technical terms used in this statement are explained at the end of this page.
We respect your right to privacy and will not collect or publish any personal information about you through this website without your clear permission. Any personal information which you volunteer to us will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Acts, 1988 - 2003.
Brown Trout Golf and Country Inn collects various personal and technical information about you on this website, and we will outline below how and why we process this data. This Policy applies where we are acting as a data controller with respect to the personal data of our website visitors and customers; in other words, where we determine the purposes and means of the processing of that personal data.
Collection of your personal information
Brown Trout Golf and Country Inn collects various personal details that you provide to us. When you make a booking and use our services there are certain pieces of information we ask for in order to make your booking. This includes your name, address, telephone number, email address, payment details, the names of guests traveling with you and in certain cases you can choose to submit special requests/preferences for your booking.
We also collect personal information if you contact our reservations team via the email address on our website or contact us through other means e.g. social media, entering competitions, or communicating with your booked hotel through us). We also have an option our website for you to opt in to receive our newsletters and offers, which also involves providing us with personal data. Personal data we receive from other sources
We might also receive information about you from other sources. These include our hotel members, business partners, such as affiliate partners, and other independent third parties, and anything we receive may be combined with information provided by you. For example, via Original Irish Hotels or our online booking engine are not only made available through our Website but are also integrated into services of affiliate partners you can find online. When you use some of these, you provide the reservation details to our business partner, who then forward your details to us.
Personal data you give us about others
You may also be booking accommodation for someone else or may be adding details of other guests joining you as part of the reservation. You may also be availing of our gift vouchers and be including information on someone’s behalf.
As a Travel agent or Tour operator you may be managing and booking hotels on behalf of clients and in some cases, you can use our website to share this information with others within your business. We should point out that it is the responsibility of the individual making the booking to ensure the person or people you've provided personal information about are aware that you’ve done so and have accepted how Brown Trout Golf and Country Inn uses their information.
How we use your Data
We use the information collected about you for various purposes. Your personal data may be used in the following ways: Firstly, We use your personal information to administer your online booking – you will then receive a booking confirmation to the email address provided.
Secondly, communicating with you: There may times when we get in touch with you, including by email, mail, phone – which method we choose depends on the contact information you previously shared with us. We also process the communications you send to us. There could be several reasons for this, including:
- Making appropriate amendments to bookings and if necessary responding to any questions you might have
- Responding to and handling any requests you have made
- For security purposes we may also need to we might need send administrative messages, which can include security alerts
Account facilities: As part of our service we also process payments on behalf of the member hotels for the bookings made via our office or online. We may need to use the personal date provided to contact you in the event of payment discrepancies.
Marketing activities: We use your information for marketing activities only once you have given consent by opting in to our newsletter. These activities include;
- Using your contact information to send you news and offers about Brown Trout Golf and Country Inn. You can unsubscribe from these marketing communications quickly, easily and anytime – just click on the "Unsubscribe" link included in every newsletter. We do keep a record of unsubscribed contacts so to ensure that they are not contacted again.
- We use a third-party site to administer such news and offers. This is an email marketing provider which follows the rules and regulations on Data Protection.
- When you participate in other promotional activities (such as competitions), relevant information will be used to administer these promotions.
Market research: From time to time we ask our customers to take part in market research. When you're invited to participate, review the information provided to better understand what personal data is collected and how it used.
Providing your personal data to Brown Trout Golf and Country Inn is voluntary. However, depending on the type of service you want to use, we might only be able to provide you with this service if certain personal data is collected. For instance, we cannot process your reservation if we don't collect your name and contact details.
Sharing your information with third parties
Competent authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.
How does Original Irish Hotels make use of social media?
We use social media mainly to share information with you the customer, but we also use it in several different ways. We use it partly to facilitate the use of online reservation services, but also to promote our hotels stories and news and to advertise, improve and facilitate our own services. We also run social media competitions and prize winner’s details will be used to process the delivery of the specified prize. When entering competitions online we will request that your name be published to deliver transparency to other competition entrants.
What security and retention procedures does the Brown Trout put in place to safeguard your personal data?
We observe reasonable procedures to prevent unauthorised access to, and the misuse of, personal data.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data during their work.
How can you control the personal data you have given to Brown Trout Golf and Country Inn
You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us to the email address stated below. We want you to be in control of how your personal data is used by us. You can do this in the following ways:
- You can ask us for a copy of the personal data we hold about you;
- You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you but, as explained below.
Where we are using your personal data based on your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.
We rely on you to ensure that your personal data is complete, accurate and current. Please do inform us promptly of any changes to or inaccuracies of to your personal data by contacting us.
Brown Trout Golf and County Inn operates as a sole Trader. Bill O’Hara 209 Agivey road Aghadowey BT51 4AD
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website
This policy was last modified on 21/05/2018